bit333 Privacy Policy

1. About This Policy

This Privacy Policy describes how bit333 ("bit333", "We", "Us", "Our") collects, uses, stores, and protects the personal data of individuals ("You", "Player", "User") who visit or register an account on the bit333 platform at bit333.pro. It also describes the rights available to you in relation to the personal data we hold about you.

bit333 is committed to handling your personal data responsibly, securely, and in a manner that is transparent and fair. We recognise that players in Bangladesh place a significant degree of trust in us when they share their personal information, and we take that responsibility seriously.

This policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and bit333. Capitalised terms not defined in this policy carry the meaning given to them in the Terms & Conditions.

2. Data We Collect

bit333 collects personal data from you in the following categories, depending on how you interact with our platform:

Identity Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify compliance with the 21+ age restriction).
• National ID number, passport number, or driving licence number (collected during KYC verification only).
• Selfie photograph or portrait image submitted during identity verification.

Contact Data

• Mobile phone number registered with your account.
• Email address where provided.
• City and division of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet number used for deposits and withdrawals.
• Transaction reference numbers and amounts.
• Dutch-Bangla Bank, City Bank, BRAC Bank, or other bank account details where applicable.
• Visa or Mastercard last four digits and billing name where card payments are used.

Technical & Usage Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Pages visited, features used, and session duration on the bit333 platform.
• Login timestamps and device identifiers for security purposes.
• Cookies and similar tracking technologies (see Section 8 below).

Gaming & Betting Data

• Bet history, game history, and wager amounts.
• Bonus offers claimed and wagering progress.
• Responsible gaming settings you have applied, including deposit limits and self-exclusion status.

bit333 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where you voluntarily provide health-related information in the context of a responsible gaming or self-exclusion request.

3. How We Use Your Data

bit333 uses the personal data we collect for the following purposes, each of which has a lawful basis as described below:

• Account creation and management: To register your account, verify your identity, and maintain your player profile throughout your relationship with bit333.
• Payment processing: To facilitate your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to detect and prevent payment fraud.
• Regulatory compliance and KYC: To fulfil our obligations regarding Know Your Customer (KYC) checks, anti-money laundering (AML) screening, and age verification. We are legally required to carry out these checks and cannot offer services to players who decline to participate.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to apply responsible gaming tools you have requested, and to identify players who may need proactive support.
• Platform security: To detect and investigate suspicious activity, prevent unauthorised account access, identify duplicate accounts, and protect the integrity of the bit333 platform.
• Customer support: To respond to your enquiries, complaints, and requests, and to maintain a record of communications for quality and dispute-resolution purposes.
• Service improvement and analytics: To analyse aggregated and anonymised usage patterns in order to improve our games, features, and user experience. We do not make automated decisions that affect you based on this data.
• Direct communications: To send you transactional messages (account confirmations, OTPs, withdrawal confirmations) and, where you have opted in, promotional communications about offers and new features. You may opt out of marketing messages at any time by contacting [email protected].

4. Sharing Your Data with Third Parties

bit333 does not sell your personal data to any third party under any circumstances. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and applicable financial regulations.
• Game and content providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session data to deliver their games and detect cheating. They do not receive your name, contact details, or financial information.
• Identity verification services: Third-party KYC providers may receive identity documents and personal details for the sole purpose of verifying your identity and age. These providers are bound by strict data processing agreements.
• IT infrastructure providers: Cloud hosting, server management, and cybersecurity providers who process data on our behalf under strict contractual obligations and do not use your data for their own purposes.
• Legal and regulatory authorities: Where we are required by applicable law, court order, or a lawful request from a competent authority, we may disclose your personal data. We will notify you of such a disclosure where we are legally permitted to do so.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for purposes beyond those specified in their data processing agreements with bit333.

5. Data Retention

bit333 retains your personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following general retention periods apply:

• Active account data: Retained for the full duration of your account relationship with bit333, plus a further 5 years following account closure to satisfy financial record-keeping obligations.
• Identity verification documents: Retained for 5 years from the date of verification or from the date of account closure, whichever is later, in compliance with anti-money laundering requirements.
• Transaction records: Retained for 5 years from the date of the transaction.
• Customer support communications: Retained for 3 years from the date of the most recent communication in a support thread.
• Technical and usage logs: Retained for up to 12 months from the date of collection, after which they are automatically purged or anonymised.
• Marketing preferences: Retained until you withdraw consent, at which point marketing communications will cease within 5 business days.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.

6. Data Security

bit333 implements a comprehensive set of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the bit333 platform.
• Encryption of sensitive data fields (including payment details and identity documents) at rest in our databases.
• Multi-factor authentication options for player accounts, including OTP verification via your registered mobile number.
• Automatic alerts sent to your registered contact details when your account is accessed from an unrecognised device or location.
• Role-based access controls ensuring that bit333 staff can only access the minimum data necessary to perform their specific duties.
• Regular internal security audits, vulnerability assessments, and penetration testing of our platform infrastructure.
• Secure, access-controlled data centres with physical security measures including CCTV, access logging, and environmental monitoring.
• Formal data breach response procedures, including notification protocols for affected players in the event of a confirmed breach involving their personal data.

While bit333 takes every reasonable precaution to secure your data, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

7. Your Rights as a Player

As a player on the bit333 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a clear description of your request. We will acknowledge your request within 48 hours and aim to provide a full response within 14 calendar days.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is used and with whom it is shared.
• Right to Correction: You may request that any inaccurate or incomplete personal data we hold about you be corrected or updated. You can update basic profile details directly within your account settings.
• Right to Deletion: You may request deletion of your personal data where we no longer have a legitimate purpose or legal obligation to retain it. Note that certain data (particularly KYC and transaction records) must be retained for legal compliance and cannot be deleted on request.
• Right to Withdraw Consent: Where our processing of your data is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is under review.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we are relying on a legitimate interest as the lawful basis, including in relation to direct marketing. We will stop that processing unless we can demonstrate compelling legitimate grounds that override your interests.

8. Cookies & Tracking Technologies

bit333 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather anonymous analytics data that helps us improve your experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot carry viruses.

The following categories of cookies are used on the bit333 platform:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit, and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, deposit method, and responsible gaming limits you have set. Disabling these will not prevent you from using bit333 but may reduce personalisation.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players encounter difficulty, and how features are used. This data is aggregated and anonymised; it does not identify individual players.
• Marketing and retargeting cookies: Used only where you have explicitly opted in to marketing communications. These allow us to serve relevant promotional content. You may opt out at any time via your account settings or by contacting [email protected].

Most web browsers and mobile devices allow you to manage or block cookies through their settings. Please be aware that blocking strictly necessary cookies may impair your ability to log in or use certain features of the bit333 platform.

9. Children & Underage Players

The bit333 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover or are made aware that a player account has been created by an underage individual, we will immediately suspend the account, delete all associated personal data to the extent permitted by law, return any deposited funds to the original payment source, and notify relevant responsible gaming authorities where required.

Parents and guardians who believe that a minor under their care has created a bit333 account should contact us immediately at [email protected]. We will prioritise such reports and take swift corrective action.

bit333 supports the use of parental control software and filtering tools to prevent minors from accessing online gambling platforms. We strongly encourage all households with children or young adults to implement appropriate digital safeguards.

10. Links to Third-Party Content

The bit333 platform may reference or indirectly connect to services operated by third parties, such as game providers and payment gateways. Each of these third-party services operates under its own independent privacy policy. bit333 is not responsible for the data practices of third-party services and encourages you to review their respective privacy policies before sharing any personal information with them directly.

bit333 does not endorse any third-party service and makes no representations or warranties regarding the privacy or security practices of any external service provider beyond those governed by our data processing agreements.

11. Changes to This Privacy Policy

bit333 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for which existing data will be used — we will notify registered players by email or in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Minor changes such as clarifications of existing practices or corrections of typographical errors may be made without advance notice. We encourage you to review this policy periodically to stay informed of how bit333 protects your personal information.

Your continued use of the bit333 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must stop using the platform and request account closure at [email protected].

12. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bit333 holds about you, please contact our support team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 48 hours for acknowledgement; full response within 14 calendar days.
• Support availability: 24/7 · Bangladesh Standard Time (UTC+6)

When submitting a privacy request, please include your registered account username and a clear description of your request so that we can locate your records and respond efficiently.